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Operations / Customer Service/Support / Sales & Marketing
E-Commerce Operations & Customer Service Assistant Full Time
We cultivate a culture built on adventure, innovation, and purpose.
Our team thrives on collaboration, creativity, and continuous growth, working together to solve challenges and deliver solutions that improve the lives of travelers and commuters.
We embrace a customer-first mindset, ensuring that every product and experience is thoughtfully designed to meet the evolving needs of modern adventurers and professionals on the go. Our workplace fosters an environment where ideas are welcomed, individuality is celebrated, and taking initiative is encouraged.
Key Values:
✅ Innovation & Continuous Improvement
✅ Solution and Initiative mindset
✅ Customer-Centric Approach
✅ Team Collaboration & Open Communication
✅ Adaptability in a Fast-Paced Environment
✅ Passion for Travel, Adventure, and Personal GrowthWe are seeking an E-commerce Operations & Customer Service Assistant to help streamline operations, coordinate with our 3PL, ensure smooth day-to-day order processing, and provide excellent customer service via email. This role requires availability to work during morning hours (EST).
Responsibilities:
Operations:
- Oversee and communicate with our 3PL partner to ensure timely fulfillment
- Manage inventory tracking and flag any stock issues
- Handle order changes, refunds, and chargebacks efficiently
- Assist with operational reporting and identifying areas for improvement
- Support ad-hoc logistics or supply chain tasks as needed
- Ensure operational workflows align with company goals and customer expectations
Customer Service:
- Respond to customer inquiries and resolve issues promptly via email
- Manage pre-order, order status, returns, and exchange requests professionally
- Coordinate with the warehouse and logistics partners for customer-related concerns
- Maintain clear communication to ensure customer satisfaction and retention
Requirements:
- Experience with Shopify and basic e-commerce operations
- Strong organizational skills and attention to detail
- Ability to communicate effectively with warehouses, customer service teams, and customers
- Experience in supply chain or logistics coordination is a plus
- Customer service experience, especially via email, is highly preferred
- Ability to troubleshoot operational inefficiencies and suggest improvements
- Must be available to work during morning hours (EST)
Application Steps for Candidates
Submit Your CV & Cover Letter
- Prepare and upload your CV and cover letter highlighting your relevant experiences and why you’re a good fit for the role.
Record a 3-Minute Loom Video Introduction
- Create a Loom account (if you don’t have one: loom.com)
- Record a 3-minute video covering the following points:
- Brief Introduction:
- Name, background, and what excites you about this position.
- Work Experience & Achievements:
- Highlight key roles you’ve held and major accomplishments.
- Workplace Analysis & Industry Experience:
- Discuss your experience in this field and share any insights or analysis of workplace trends or challenges.
- Why You’re a Great Fit:
- Explain how your skills align with the job requirements and company values.
- Brief Introduction:
Loom Video Submission Instructions
- Once recorded, copy the Loom video link.
- Make sure the video is accessible (set privacy to “Anyone with the link can view”).
- Include the video link in your application form or email submission along with your CV and cover letter.